How do you monitor your call centre performance? Are you able to meet your service targets?
We understand how important it is to not only get through to all of your callers, but also to make sure every call is valued and understood. To provide the best service, you need to understand your customer interactions, spot trends and plan for the future accurately.
With OrderlyStats, our intuitive stats software, you can collect a wealth of information about your contact centre, such as waiting times, call lengths or abandon rates. OrderlyStats puts vital information into your hands, helping you access the call routing capabilities of your call centre on an agent-by-agent basis, improving the performance of your centre as a whole. Moreover, valuable insights into customer behaviour and call trends can be shared throughout your company (Screenshots).
You can even measure response to advertising and media campaigns by tracking call trends in the short, medium and long term. These valuable insights will improve customer satisfaction and ultimately drive more sales, so why not start making the most of your call centre today?
Download OrderlyStats Server Edition for Asterisk
Easy All-In-One Installer Now >>>
This premier Asterisk Call Centre Management system, as used by Digium in their own call centre, comes with a FREE two week evaluation licence.
New to Asterisk? Check out our Asterisk Queue Tutorial, which will tell you everything you need to set up your own call centre, from downloading asterisk and installation right through to agent configuration - all you need to start taking calls today!
Two ways to use OrderlyStats: OrderlyStats is now available in two formats, as a Managed Service that connects remotely to your Asterisk, or as a Server Edition that you download and install on-site yourself. Most users choose to download Server Edition, which comes with an easy All-In-One installer, so you can be up and running in seconds. Please see the comparison table below to find out which version is right for you.
Click on any screenshot for a larger view and slide show.
Unique: Fully Real-Time Control Panel shows you everything that happens in your call center, as it happens.
Easily manage agents and queues in Real Time with the interactive Agents Page.
Interactive call chart shows problem times of day automatically, so you can take action straight away.
Agent Performance Table highlights individual agent contribution and performance.
Searchable, Call-by-Call logs show you what happened to every call, exportable in industry-standard CSV format.
Are you meeting your Service Level targets? How long are your callers prepared to wait? Find out at a glance.
Break down calls by hour, day, week, month or even year. Average Time of Day / Week charts also available.
Aggregate reports across multiple queues to see performance of your call centre as a whole.
Interactive Agent Toolbar for agent Login, Logout, Pause/Resume, Transfer and Screen Pops.
Histograms for all key metrics, so you can study variance as well as mean, mode and median value.
Customisable Real-Time Wallboard pages for your call center displays - by queue or by agent.
Asterisk is an open source framework for building communications applications. Asterisk turns an ordinary computer into a communications server. Asterisk powers IP PBX systems, VoIP gateways, conference servers and other custom solutions. It is used by small businesses, large businesses, call centers, carriers and government agencies, worldwide. Asterisk is free and open source. Asterisk is sponsored by Digium.
Today, there are more than one million Asterisk-based communications systems in use, in more than 170 countries. Asterisk is used by almost the entire Fortune 1000 list of customers. Most often deployed by system integrators and developers, Asterisk can become the basis for a complete business phone system, or used to enhance or extend an existing system, or to bridge a gap between systems.
Asterisk is available under the Open Source GPLv2 licence. The GPL is the world's most popular open source software license, currently used by nearly 50% of all open source software, including such software as the Linux operating system kernel, the Firefox web browser, and the MySQL relational database management system.